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The Two Views (with the numbers explained)

Uservox Analytics shows the same data through two views. They look similar but answer opposite questions, because each is anchored on a different date:
  • Dashboard is anchored on the call attempt date — when a call was made.
  • Leads Dashboard is anchored on the lead insertion date — when a lead was added.
Choose the view that matches the question you’re asking.

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1. Dashboard (Activity view)

  • Anchored on: the call attempt date
  • Answers: “How much calling did we do, and how did it convert?”
  • Counts: every lead touched in the time window, no matter when it was added (a lead uploaded weeks ago but dialed today is counted today).
Screenshot 2026 09 10 At 2 24 36 PM

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What the numbers in this snapshot mean

Conversion Funnel
  • Attempted — 630 (100%): 630 leads received at least one call attempt in the window. This is the base for every percentage in the funnel.
  • Connected — 397 (63%): of those 630, 397 answered. 397 ÷ 630 = 63%.
  • Interested — 41 (7%): 41 of the attempted leads expressed interest. 41 ÷ 630 ≈ 7%.
  • Incoming — 58: 58 inbound calls were received. This is a separate inbound counter, not part of the outbound funnel.
Performance Matrix — the same funnel broken down by process. The rows add up to the funnel totals:
  • Attempted / Connected / Interested sum exactly to the funnel (630 / 397 / 41), confirming the funnel is just the total of these three processes.
  • Avg. Attempts ~4.4 means each lead was dialed roughly four to five times on average before an outcome.
Disposition Breakdown (Success)
  • Interested_Hot — 17 and Interested_Warm — 13: the specific tags behind the “interested” outcomes recorded in this activity window.
Attempt Outcomes
  • 27% connected: this is measured per dial, not per lead. Because each lead is dialed ~4.4 times, only about 27% of individual dials connect — even though 63% of leads eventually connect across all their attempts.

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Use it to

  • Track daily or weekly throughput.
  • Check the connect rate on calls actually made.
  • Spot processes using too many attempts per lead.
  • Watch inbound call volume.

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2. Leads Dashboard (Cohort view)

  • Anchored on: the lead insertion date
  • Answers: “How is the batch of leads we acquired performing?”
  • Counts: a fixed cohort of leads by upload date, tracked over time — regardless of when the calls behind those outcomes happened.
Screenshot 2026 09 10 At 2 24 51 PM

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What the numbers in this snapshot mean

Summary — everything here is a share of the 540-lead cohort (leads inserted 3–10 Sept):
  • All leads — 540: the total inserted in the range. This is the base.
  • Connected — 294 (54.4%): 294 of the 540 have connected at least once. 294 ÷ 540 = 54.4%.
  • Interested — 35 (6.5%): 35 expressed interest. 35 ÷ 540 = 6.5%.
  • Lost — 97 (18.0%): 97 are closed as lost. 97 ÷ 540 = 18.0%.
  • In process — 408 (75.6%): 408 are still active in the pipeline. This overlaps with Connected — a lead can be connected and still in process — which is why these figures don’t add to 100%.
Top dispositions — each lead’s current disposition, as a share of the 540:
  • DND — 142 (26.3%): largest bucket; numbers on the do-not-disturb list.
  • Call_Later — 111 (20.6%): asked to be called back later.
  • None — 106 (19.6%): no disposition yet — not reached so far.
  • Lost – Not to Be Contacted — 45 (8.3%)
  • Lost_Not_Interested — 39 (7.2%)
  • Last_Call_Not_Connected — 32 (5.9%)
  • Interested_Hot — 18 (3.3%)
  • Interested_Warm — 15 (2.8%)
States
  • None — 142 (26.3%): leads that haven’t advanced into a pipeline state yet.
The tabs at the top mirror the summary: All 540 · Interested 35 · Connected 294 · Lost 97.

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Use it to

  • Judge the quality of an acquired batch (DND vs interested).
  • See how far a cohort has moved (in process vs lost).
  • Pull the working list of leads with their next action.

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Why the same label shows different numbers

The two snapshots deliberately disagree, because they count different populations over different date anchors. For example: This is expected. The numbers are not errors — they’re two different questions being answered.

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Reading the connect rates

“Connected” appears in both views but is measured against a different base each time, so the percentages are not meant to match — and should not be compared directly:
  • 63% — Dashboard funnel — of leads dialed in the window.
  • 27% — Dashboard donut — of individual attempts.
  • 54.4% — Leads Dashboard — of leads inserted in the range.

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In short

  • The Dashboard is about throughput — what you did.
  • The Leads Dashboard is about cohort quality — what you got.
  • One lead can appear in both: it joins the Leads Dashboard the day it’s uploaded and stays in that cohort, and it shows on the Dashboard whichever day it’s actually dialed.