# Uservox Docs ## Docs - [Authentication](https://docs.uservox.ai/api-integration/authentication.md): How to authenticate API requests to Uservox CRM APIs - [Examples](https://docs.uservox.ai/api-integration/examples.md): Example requests for Uservox CRM APIs - [Field Validations](https://docs.uservox.ai/api-integration/field-validations.md): Required and optional fields, rules, and notes for lead initiation - [Bulk Lead Initiation](https://docs.uservox.ai/api-integration/leads-bulk-initiate.md): Initiate multiple leads in a single request - [Initiate Single Lead](https://docs.uservox.ai/api-integration/leads-initiate.md): Create or process a single lead via the API - [Overview](https://docs.uservox.ai/api-integration/overview.md): APIs for integrating an external CRM with the Uservox CRM system - [Project Details](https://docs.uservox.ai/api-integration/project-details.md): Project ID, API key, and Process ID needed for lead initiation - [Activity Payloads](https://docs.uservox.ai/api-reference/activity-payloads.md): Example webhook payloads for different activity states - [Bulk Initiate Leads](https://docs.uservox.ai/api-reference/bulk-initiate-leads.md): Create or validate multiple leads in a single request and optionally start initialization - [Get Activity by ID](https://docs.uservox.ai/api-reference/get-activity.md): Retrieve a single activity by its ID - [Get Activity Stats](https://docs.uservox.ai/api-reference/get-activity-stats.md): Retrieve activity analytics statistics within a specified time range. - [Get Lead](https://docs.uservox.ai/api-reference/get-lead.md): Retrieve a single lead with all its activities - [Initiate Lead](https://docs.uservox.ai/api-reference/initiate-lead.md): Create or validate a lead and optionally start initialization for calling - [API Reference](https://docs.uservox.ai/api-reference/introduction.md): Comprehensive API documentation for Vox CRM Lead Management - [List Processes](https://docs.uservox.ai/api-reference/list-processes.md): List all processes for a specific project - [Query Leads](https://docs.uservox.ai/api-reference/query-leads.md): Query multiple leads with optional filters and pagination - [Update Lead](https://docs.uservox.ai/api-reference/update-lead.md): Update a lead's metadata and optionally transition to a new state - [Adding Knowledge to Your Agent](https://docs.uservox.ai/essentials/add-knowledge-to-agent.md): Learn how to add and manage knowledge documents for your AI agents in UserVox. Knowledge documents help your agent access specific information during conversations. - [Agents](https://docs.uservox.ai/essentials/agents.md): What are agents and how you can create and try them - [API Integration](https://docs.uservox.ai/essentials/api-integration.md): Connect Uservox to your CRM and business systems - [Call Quality Analysis](https://docs.uservox.ai/essentials/call-quality-analysis.md): How we analyze calls and how to view analysis in the dashboard - [Call Transfer](https://docs.uservox.ai/essentials/call-transfer.md): Route calls to human agents with intelligent distribution strategies - [Creating and Editing an Agent in UserVox](https://docs.uservox.ai/essentials/create-edit-agent.md): UserVox lets you build intelligent voice AI agents that can talk naturally, follow sales or support workflows, and extract structured data from conversations. This guide explains how to create, configure, test, and refine an agent step by step. - [Create and Edit Process](https://docs.uservox.ai/essentials/create-edit-process.md): A Process in UserVox defines how your voice agent executes calls including which agent handles them, how calls are scheduled or retried, what happens on each disposition, and how input data is transformed before use. This guide walks you through each step of setting up a process. - [Credit System Guide](https://docs.uservox.ai/essentials/credit-system-guide.md) - [Dashboard](https://docs.uservox.ai/essentials/dashboard.md): The Daily Dashboard in UserVox.ai provides a snapshot of calling activity and outcomes on a day-to-day basis. Unlike Cohort Analytics (which is tied to lead insertion date), the Daily Dashboard tracks real-time daily performance, showing how many calls were made, how many leads showed interest, and… - [How to add a Google Sheet for the Realtime Lead Update](https://docs.uservox.ai/essentials/how-to-add-a-google-sheet-for-the-realtime-lead-update.md) - [Human Call Quality Analysis (HumanCQ)](https://docs.uservox.ai/essentials/human-call-quality-analysis.md): Human Call Quality Analysis (HumanCQ) uses AI to automate the evaluation of customer calls, reducing the need for manual QA effort. It analyzes each call against predefined KPIs—like data capture, compliance, and sentiment—and automatically classifies them as Attributed or Non-Attributed. This helps… - [Leads](https://docs.uservox.ai/essentials/leads.md): How to insert leads and what operations you can do on them - [Process](https://docs.uservox.ai/essentials/process.md): How a lead goes through a process - [Cohort Analytics – Us](https://docs.uservox.ai/essentials/process-analytics.md): Description of your new file. - [Process Dispositions](https://docs.uservox.ai/essentials/process-dispositions.md): A Disposition represents the final outcome or status of a call handled by the voice agent. It helps categorize the result of every interaction — whether successful, unsuccessful, or neutral — for tracking performance, analytics, and follow-up actions. Examples include: Retail, Lost - Not Purchased,… - [Pulse Usage](https://docs.uservox.ai/essentials/pulse-usage.md): How to view the pulses users are using - [Pulse or Connected Minutes](https://docs.uservox.ai/essentials/pulses.md): A Connected Pulse represents the total duration of connected calls on UserVox. Each pulse equals one minute of connected talk time, rounded up to the next full minute — for example, 0–59 seconds count as 1 pulse, 60–119 seconds as 2 pulses, and so on. It helps track the actual usage of connected cal… - [Test Conversation](https://docs.uservox.ai/essentials/test-conversation.md): Turn real conversations into Test Conversations, run tests, review results, and compare versions. - [How to upload a test ](https://docs.uservox.ai/essentials/upload-test-lead.md): Uploading a test lead allows you to quickly test your process or voice bot flow in Uservox without importing large datasets. Follow the steps below: - [How to download interested leads](https://docs.uservox.ai/guides/leads/how-to-download-interested-leads.md) - [How to Run Search in Leads Dashboard](https://docs.uservox.ai/guides/leads/how-to-search-in-leads-dashboard.md): This document explains how users can search and narrow down leads using multiple filters in Uservox Leads Dashboard. - [How to upload Leads File](https://docs.uservox.ai/guides/leads/how-to-upload-leads-file.md): UserVox allows you to upload leads in CSV or Excel files for seamless calling and campaign execution. Follow these steps to upload your leads for calling: - [Lead Queue Prioritization](https://docs.uservox.ai/guides/leads/lead-queue-prioritization.md): How different queue strategies decide which lead gets called next - [How to add Webhook to a process](https://docs.uservox.ai/guides/process/how-to-add-webhook-to-a-process.md): Webhooks allow you to receive real-time updates about lead activity and process outcomes in your own system. By adding a webhook (called Lead Update Callback), you can push lead status, call activity, and disposition updates to your backend automatically. This guide explains how to add and configure… - [Introduction](https://docs.uservox.ai/index.md): AI Assisted Sales and Support Agents for Your Business - [Quickstart](https://docs.uservox.ai/quickstart.md): Sign up and start sending your leads - [How to Add a User to Your UserVox Account](https://docs.uservox.ai/settings/add-user.md): This document explains the step-by-step process to invite and add a new user to your UserVox account. ## Optional - [Uservox](https://uservox.ai) - [Dashboard](https://app.uservox.ai)