WhatsApp settings and messages

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Overview

The WhatsApp section has five tabs: Conversations, Templates, Messages, Calling and Settings. This page covers Settings and Messages.

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Settings

Open WhatsApp → Settings.

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WhatsApp account

Shows your connected account:

• Live and the quality rating WhatsApp gives your number.
• Your WABA ID and Business ID.
• Your numbers with their display name and quality. The Default number is used to send your messages.

If your account has more than one number, choose another under Default number and click Save. If no WhatsApp Business Account is connected yet, this section shows a Connect WhatsApp button. See Connect your WhatsApp Business Account.

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Forward incoming webhooks

Send a copy of every incoming WhatsApp event for your project (replies and delivery updates) to your own systems.

1. Enter one or more URLs under Forwarding URLs, one per line.
2. Click Save forwarding URLs.

To stop forwarding, clear the box and save. The Project webhook URL shown here is your project’s own address for WhatsApp events. If your number is on another WhatsApp provider, point that provider to this URL and Uservox forwards the events to your URLs. This works even without a WhatsApp Business Account connected to Uservox.

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Messages

Open WhatsApp → Messages to see every WhatsApp message sent or received through your connected number, newest first.