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Each disposition has three key attributes:
  • Disposition Name – A short descriptive title for the call outcome.
  • Type – The classification of the result:
    • Success – Call achieved its goal (e.g., booking, confirmation) and will not be called again.
    • Failure – The call ended with a negative outcome (e.g., user declined, wrong number) and will not be called again.
    • Neutral – The call outcome was inconclusive or pending (e.g., voicemail, no connect) and will be called again via AI Bot.
  • Prompt/Description – A detailed note guiding when to use that disposition, helping agents or AI systems mark calls consistently.
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How to Add, Edit, or Remove Dispositions

Screenshotfrom2025 10 1412 33 50 Pn 1. Adding a New Disposition
  • Click the “+ Add New Disposition” button on the top right of the screen.
  • Enter:
    • Disposition Name (e.g., “Interested - Follow Up”)
    • Type (choose success, failure, or neutral from the dropdown)
    • Prompt/Description explaining when this disposition should be used.
  • Click Save to add it to the list.
2. Editing an Existing Disposition
  • Locate the disposition in the list.
  • Click inside any editable field (Name, Type, or Prompt).
  • Make the necessary updates.
  • Changes are saved automatically or upon clicking Save/Edit (depending on configuration).
3. Removing a Disposition
  • Click the trash icon 🗑️ in the Actions column next to the disposition you want to delete.
  • Confirm the deletion when prompted.
    (Note: Deleted dispositions will no longer be available for assignment in call flows or analytics.)