Pulse or Connected Minutes

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What is a Connected Pulse?

A Connected Pulse represents the total connected call duration used by your voice agents on the UserVox platform.
It measures how much talk-time was consumed during successful connections with customers.

• Each pulse equals 1 minute of connected call duration.
• The count rounds up to the next full minute:
  • 0–59 seconds → 1 pulse
  • 60–119 seconds → 2 pulses
  • and so on.

So, for example:

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How to Check Connected Pulses in UserVox

You can track total pulses used per month or week directly from the UserVox dashboard:

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Option 1: Account Settings → Pulses

1. Click your profile (top right corner).
2. Select Account Settings.

1. From the left sidebar, go to Pulses.
2. You’ll see the Monthly Pulses Used section.
   • Example: October 2025 – 101,228 pulses
     This means 101,228 minutes of connected talk-time were consumed in October.

You can also download the call details and pulses by clicking on view details and then doing an export CSV.

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Option 2: Pulses Dashboard

1. From the profile dropdown, click Pulses Dashboard.
2. You’ll get a more detailed, date-wise or project-wise pulse usage breakdown.
3. Each pulse count here reflects only connected calls — attempts that were answered and reached the user.

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Relation Between Attempts, Connections, and Pulses

So for instance:

• 132,079 attempts → all calls made.
• 45,083 connected → actual successful connections.
• 101,228 pulses → total talk minutes used for those 45,083 connections.