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What is a Connected Pulse?

A Connected Pulse represents the total connected call duration used by your voice agents on the UserVox platform.
It measures how much talk-time was consumed during successful connections with customers.
  • Each pulse equals 1 minute of connected call duration.
  • The count rounds up to the next full minute:
    • 0–59 seconds → 1 pulse
    • 60–119 seconds → 2 pulses
    • and so on.
So, for example:
Call DurationPulses Used
45 seconds1
1 min 10 sec2
2 min 20 sec3

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How to Check Connected Pulses in UserVox

You can track total pulses used per month or week directly from the UserVox dashboard:

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Option 1: Account Settings → Pulses

  1. Click your profile (top right corner).
  2. Select Account Settings.
Screenshotfrom2025 10 3100 29 01 Pn
  1. From the left sidebar, go to Pulses.
  2. You’ll see the Monthly Pulses Used section.
    • Example: October 2025 – 101,228 pulses
      This means 101,228 minutes of connected talk-time were consumed in October.
Screenshotfrom2025 10 3100 29 18 Pn

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Option 2: Pulses Dashboard

  1. From the profile dropdown, click Pulses Dashboard.
  2. You’ll get a more detailed, date-wise or project-wise pulse usage breakdown.
  3. Each pulse count here reflects only connected calls — attempts that were answered and reached the user.

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Relation Between Attempts, Connections, and Pulses

MetricMeaning
Total AttemptsAll outbound call attempts (connected + missed + unreachable).
Total ConnectedCalls where the user actually picked up.
Total PulsesThe total talk-time consumed for all connected calls (in minutes, rounded up).
So for instance:
  • 132,079 attempts → all calls made.
  • 45,083 connected → actual successful connections.
  • 101,228 pulses → total talk minutes used for those 45,083 connections.