You can easily review conversations and share detailed feedback directly from the conversation screen. This helps teams improve call quality, speech recognition, response handling, and overall customer experience.

---

​

Step 1: Open the Conversation

Navigate to the conversation you want to review. You can fetch the recording and review the transcript before submitting feedback.

---

​

Step 2: Give Feedback

1. Click on the three-dot menu (⋯) on the conversation card.
2. Select Give Feedback.

This opens the feedback popup where you can add comments and rate the conversation quality.

​

Available Rating Parameters

You can rate the conversation from 1–10 for:

• Speech Recognition Accuracy
• Background Noise Handling
• Response Time / Lag
• Human-like Conversation
• Interruption Handling
• Language Handling

After filling in the details, click Submit Feedback.

---

​

Viewing Submitted Feedback

All submitted feedback can later be reviewed from the Account Settings section.

​

Step 3: Open Feedback Dashboard

1. Go to Account Settings
2. Open the Feedback section from the left sidebar

---

​

What You Can View

The Feedback dashboard allows you to:

• View submitted feedback comments
• Check average ratings
• Review conversation references
• Monitor feedback status
• Track submission dates
• Export feedback using Export CSV

This helps teams continuously monitor and improve AI conversation quality.