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What Is a Pulse?

A pulse measures connected call duration on Uservox. Every connected call (the customer actually picked up) is billed in pulses:
  • 1 pulse = 1 minute of connected talk time
  • Duration rounds up to the next full minute — a 45-second call is 1 pulse, a 70-second call is 2 pulses.
Pulses are the primary usage metric for billing and capacity planning — they reflect actual connected talk-time, not total call attempts (unconnected calls consume no pulses).

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How to Reach Pulse Usage

  1. Click your profile in the top-right corner.
  2. Select Account Settings.
  3. From the left sidebar, click Pulses.
Account Settings profile menu, showing the Pulses entry in the left sidebar This is currently the only path to pulse usage — it isn’t surfaced elsewhere in the main navigation.

Full Pulses Guide

See Pulse or Connected Minutes for the monthly usage view, the Pulses Dashboard (date-wise and project-wise breakdown), CSV export, and how pulses relate to total attempts and connected calls.