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1. Creating a New Agent

To start building an agent:
  1. Go to Agents in the left menu.
  2. Click “Duplicate an existing Agent.”
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  1. Enter the Agent Name and Description.
  2. Click Save — this opens the agent’s configuration dashboard.
Once created, you’ll see multiple tabs such as Details, Try, Steps, Tools, Prompts, Capture, and Test Questions.

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2. Adding the Prompt (Agent Guideline)

Navigate to the Details tab to define the agent’s Prompt — the set of conversation rules or scripts that guide how your AI speaks. Purpose:
This is where you write who the agent is, what it should say, and how it should respond. Example: 
Hello, I am Pooja calling from Elite फॉक्सवैगन. How are you today?

If the user responds positively:
“I’m calling today just to verify if our sales consultant has been able to get in touch with you regarding your interest.”
You can structure it into clear sections such as:
  1. Greeting
  2. Verification
  3. Follow-up Questions
  4. Closing
Use placeholders like {{sirOrMam}}, {{city}}, or {{hindi_model}} for dynamic personalization. Screenshotfrom2025 10 2500 28 46 Pn

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3. Choosing LLM, TTS, and STT Models

Go to the Advanced Settings section to set up the agent’s voice and language model configurations. You can select:
SettingDescriptionExample
Realtime Model (LLM)The AI brain that processes logic and responsesGemini 2.0
TTS Model (Text-to-Speech)Converts text into natural-sounding voiceElevenLabs
STT Model (Speech-to-Text)Converts user’s speech into textSelect from dropdown
VoiceChoose a preferred tone or voice profileLokesh
LanguagesAdd multiple supported languagesHindi (India), English (US)
You can also:
  • Assign a PIN to test on a phone number
  • Enable Initiate Conversation for outbound tests
  • Adjust Search Depth for response variability
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4. Adding Agent Tools (Function Calls)

Tools allow your AI agent to fetch data from APIs or perform external actions — like checking a model price or scheduling a test drive.
  1. Go to the Tools tab in your agent.
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  1. Click Add Tool.
  2. Enter a Tool Description (e.g., Get model price by name).
  3. Click + Add Parameter if your API requires input values (like city or model).
  4. Under Actions, click + Add Action, then configure the webhook:
    • Action Type: Select Webhook.
    • Variable Name: Choose where the API response should be stored (e.g., result).
    • URL: Paste the full API endpoint (e.g., https://api.elitevw.in/getModelPrice).
    • Method: Choose GET or POST.
    • Cacheable: Enable if the response doesn’t change frequently.
    • Add any URL Parameters and Headers required by your API.
  5. Click Save Tool to finish.
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Example

SettingExample Value
DescriptionGet dealer by city
URLhttps://api.elitevw.in/getMakeDealerInCity
MethodGET
URL Parametercity = {{city}}
Variable NamedealerList

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5. Capturing Variables from Conversations

In the Capture tab, you can define structured data points that the AI automatically extracts from the user’s speech or responses. Examples of captured variables:
VariablePurpose
timeToBuyWhen the user plans to make a purchase
modelCar model user is interested in
budgetMentioned price range
callbackDateDate for follow-up call
testdriveTimeScheduled time for test drive
To add new fields:
  1. Click Add Variable.
  2. Give it a name and a short description.
  3. Click Save.
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6. Using Lead Metadata

You can personalize the conversation using metadata associated with the lead. Example: If you have inserted a lead with the following structure: 
{
  "name": "Vinayak",
  "phone": "+919999999999",
  "metadata": {
    "make": "Tata",
    "model": "Harrier"
  }
}
You can use these metadata fields in your agent’s prompt using variable notation:
“User is interested in and of a car.”
The agent will dynamically replace these variables with “Tata” and “Harrier” during the call.

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7. Trying the Agent in the Simulator

In the Try tab, you can test how your agent performs before deployment. Steps:
  1. Click Start to begin the simulated call.
  2. Optionally enable Voice Override to test custom speech.
  3. Review the conversation flow in the Conversation Window.
  4. Adjust Sample Input Variables (like name, city, model, make) to test different cases.
Example test variables:
  • hindi_make: फॉक्सवैगन
  • hindi_model: Taigun
  • sirOrMam: Sir
  • city: Bangalore
  • hindi_name: Vinayak
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8. Editing and Updating Agents

Once your agent is live, you can revisit any tab to make changes:
  • Refine prompt logic or tone.
  • Update TTS, STT, or LLM settings.
  • Add new captured variables or tools.
  • Rerun tests using the Try simulator.
Changes take effect immediately after saving, allowing for continuous iteration and improvement.