Skip to main contentWhat We Analyze
- Transcripts and summaries
- Intent detection and outcomes
- Sentiment and interruptions
- Objection handling and resolution
- Talk-listen ratio and call durations
Where to View
- Go to https://app.uservox.ai and open Analytics or Calls
- Select a call to view transcript, summary, and extracted fields
- Use filters (agent, campaign, date range, outcome) to drill down
Metrics and Scores
- Contact rate, qualification rate, conversion rate
- First-call resolution and follow-up requirements
- Quality indicators: clarity, confidence, objection handling
Exports
- Download CSV summaries
- Export transcripts for review and coaching
