> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uservox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Settings Reference

> What's in each section of Account Settings — members, API access, telephony, tools, queue, and alerts.

## Overview

**Account Settings** is the control panel for a project — team access, integrations, telephony, and operational tooling. This page is a reference to sections not covered by their own dedicated guide; see the links below for the sections that already have one.

Already documented elsewhere:

* **Team** (members & invites) — [How to Add a User](/settings/add-user)
* **Pulses** / **Billing** — [Pulse Usage](/essentials/pulse-usage), [Pulse or Connected Minutes](/essentials/pulses), [Credit System Guide](/essentials/credit-system-guide)
* **Sheets Integrations** — [Google Sheet Realtime Lead Update](/essentials/how-to-add-a-google-sheet-for-the-realtime-lead-update)
* **Project Settings** (incoming call routing) — [Incoming Call Routing](/guides/process/incoming-call-routing)
* **Dashboards** — [Dashboards](/guides/settings/dashboards)
* **Knowledge** / **FAQ Sets** — [Add Knowledge to Agent](/essentials/add-knowledge-to-agent), [FAQ Sets](/essentials/faq-sets)
* **Feedback** — [Sharing Feedback on Conversations](/conversations/feedback)
* **MCP Connection** — [MCP Server Connection](/essentials/mcp-consent)

***

## Team: Project ID & API Key

At the bottom of the **Team** page, below the member list, you'll find your **Project ID** and **API Key** — the credentials used to authenticate [API Integration](/essentials/api-integration) requests. The key is masked by default; use the reveal/copy icons next to it, and **Regenerate API Key** if it's ever compromised.

<Warning>
  Regenerating the API key immediately invalidates the old one. Update any integrations using the old key before regenerating.
</Warning>

## Telephony Channels

Configure the telephony providers your project can place calls through — currently Exotel, Tata Tele (SmartFlo), and WoocomLabs. Each channel needs a label, status (active/inactive), and provider credentials (API token/key, account SID, subdomain — varies by provider). Channels resolve which provider handles a given outbound call by channel number; edit or delete existing channels, or add a new one with **Add Telephony Channel**.

## Phone Number List (Whitelist / Blacklist)

Despite the name, this is not a list of your telephony provider's numbers (see Telephony Channels above) — it manages special handling for **lead phone numbers**:

* **Whitelist** — numbers exempt from DND (Do Not Disturb) checks before calling.
* **Blacklist** — numbers that will never be called by any process in this project.

Switch between the two with the tab at the top of the page. Each entry shows the phone number and when it was added. Use **Add Number** to add a new entry to either list. Deleting is currently only exposed in the UI for whitelist entries — to remove a blacklist entry, contact support.

## Truecaller

Set a Truecaller-branded caller ID label per process, applied before each outbound call so the caller ID appears branded to the recipient on the customer's phone. Toggle **Enable for all processes**, or enable/save individually per process from the list.

## Tool Library

A project-wide catalog of reusable agent tools (e.g. `getPrice`, `getSpecs`, `getDealersList`) — functions your agents can call during a conversation. Each tool shows its origin agent/flow, a description, and which agents currently use it (**Linked agents**). From here you can **Add to agent** (attach an existing tool to another agent), **Share to library**, or **Create with AI** to generate a new tool. The **Tests** tab alongside Tools lets you test a tool's behavior independent of a live call.

## Calling Queue

A live, auto-refreshing (every 5 minutes) view of your project's call queue — **waiting** (calls ready to be called) and **delayed** (calls scheduled for later) — plus your current **Agent Count** (concurrent calling capacity). Use the Agent Calculator to estimate how many agents you need; email `support@heroteck.com` to request a capacity increase.

## Webhook Alerts

Project-wide monitoring for outbound webhook and lead-update callback failures (distinct from a single process's own callback config — see [How to Add a Webhook to a Process](/guides/process/how-to-add-webhook-to-a-process)). Enable **Alerts** to get hourly email digests when webhook calls fail, covering:

* **HTTP Errors** (4xx/5xx or network failures)
* **Non-JSON Response** (e.g. an HTML error page returned where JSON was expected)
* **Response Body Match Strings** — flag a *successful* (200) response whose body still contains an error indicator, like `"status":"error"`

Set comma-separated **Alert Recipients** — each gets one digest email per hour that alerts fired.

## Queue Priority

Controls the relative priority processes are dialed in when they compete for the same calling capacity. See [Lead Queue Prioritization](/guides/leads/lead-queue-prioritization) for how prioritization works at the lead level within a process.

## Organization

Project-to-organization settings — an org can span multiple projects (e.g. a parent project that other projects inherit process templates from, toggled via **Set as Parent Project** under Project Settings).