> ## Documentation Index > Fetch the complete documentation index at: https://docs.uservox.ai/llms.txt > Use this file to discover all available pages before exploring further. # Uservox Analytics > How the Dashboard (call attempt date) and Leads Dashboard (lead insertion date) views differ, with the numbers explained. ### The Two Views (with the numbers explained) Uservox Analytics shows the same data through two views. They look similar but answer opposite questions, because each is anchored on a different date: * **Dashboard** is anchored on the **call attempt date** — when a call was made. * **Leads Dashboard** is anchored on the **lead insertion date** — when a lead was added. Choose the view that matches the question you're asking. *** ## 1. Dashboard (Activity view) * **Anchored on:** the call attempt date * **Answers:** "How much calling did we do, and how did it convert?" * **Counts:** every lead touched in the time window, no matter when it was added (a lead uploaded weeks ago but dialed today is counted today). ![Screenshot 2026 09 10 At 2 24 36 PM](https://mintcdn.com/uservox/ApVqtR_hvF3vJzUA/images/Screenshot-2026-09-10-at-2.24.36-PM.png?fit=max\&auto=format\&n=ApVqtR_hvF3vJzUA\&q=85\&s=a106f7e4636d1fda25b5bd3139036dd8) ### What the numbers in this snapshot mean **Conversion Funnel** * **Attempted — 630 (100%):** 630 leads received at least one call attempt in the window. This is the base for every percentage in the funnel. * **Connected — 397 (63%):** of those 630, 397 answered. 397 ÷ 630 = 63%. * **Interested — 41 (7%):** 41 of the attempted leads expressed interest. 41 ÷ 630 ≈ 7%. * **Incoming — 58:** 58 inbound calls were received. This is a separate inbound counter, not part of the outbound funnel. **Performance Matrix** — the same funnel broken down by process. The rows add up to the funnel totals: | Process | Attempted | Connected | Interested | Lost | Avg. Attempts | | - | - | - | - | - | - | | Process 1 | 371 | 186 | 11 | 78 | 4.48 | | Process 2 | 150 | 123 | 17 | 30 | 4.35 | | Process 3 | 109 | 88 | 13 | 21 | 4.42 | | **Total** | **630** | **397** | **41** | **129** | — | * **Attempted / Connected / Interested** sum exactly to the funnel (630 / 397 / 41), confirming the funnel is just the total of these three processes. * **Avg. Attempts \~4.4** means each lead was dialed roughly four to five times on average before an outcome. **Disposition Breakdown (Success)** * **Interested\_Hot — 17** and **Interested\_Warm — 13:** the specific tags behind the "interested" outcomes recorded in this activity window. **Attempt Outcomes** * **27% connected:** this is measured **per dial**, not per lead. Because each lead is dialed \~4.4 times, only about 27% of individual dials connect — even though 63% of leads eventually connect across all their attempts. ### Use it to * Track daily or weekly throughput. * Check the connect rate on calls actually made. * Spot processes using too many attempts per lead. * Watch inbound call volume. *** ## 2. Leads Dashboard (Cohort view) * **Anchored on:** the lead insertion date * **Answers:** "How is the batch of leads we acquired performing?" * **Counts:** a fixed cohort of leads by upload date, tracked over time — regardless of when the calls behind those outcomes happened. ![Screenshot 2026 09 10 At 2 24 51 PM](https://mintcdn.com/uservox/ApVqtR_hvF3vJzUA/images/Screenshot-2026-09-10-at-2.24.51-PM.png?fit=max\&auto=format\&n=ApVqtR_hvF3vJzUA\&q=85\&s=0eb84b1ec017dd6e26592375443207c2) ### What the numbers in this snapshot mean **Summary** — everything here is a share of the 540-lead cohort (leads inserted 3–10 Sept): * **All leads — 540:** the total inserted in the range. This is the base. * **Connected — 294 (54.4%):** 294 of the 540 have connected at least once. 294 ÷ 540 = 54.4%. * **Interested — 35 (6.5%):** 35 expressed interest. 35 ÷ 540 = 6.5%. * **Lost — 97 (18.0%):** 97 are closed as lost. 97 ÷ 540 = 18.0%. * **In process — 408 (75.6%):** 408 are still active in the pipeline. This overlaps with Connected — a lead can be connected *and* still in process — which is why these figures don't add to 100%. **Top dispositions** — each lead's current disposition, as a share of the 540: * **DND — 142 (26.3%):** largest bucket; numbers on the do-not-disturb list. * **Call\_Later — 111 (20.6%):** asked to be called back later. * **None — 106 (19.6%):** no disposition yet — not reached so far. * **Lost – Not to Be Contacted — 45 (8.3%)** * **Lost\_Not\_Interested — 39 (7.2%)** * **Last\_Call\_Not\_Connected — 32 (5.9%)** * **Interested\_Hot — 18 (3.3%)** * **Interested\_Warm — 15 (2.8%)** **States** * **None — 142 (26.3%):** leads that haven't advanced into a pipeline state yet. The tabs at the top mirror the summary: **All 540 · Interested 35 · Connected 294 · Lost 97.** ### Use it to * Judge the quality of an acquired batch (DND vs interested). * See how far a cohort has moved (in process vs lost). * Pull the working list of leads with their next action. *** ## Why the same label shows different numbers The two snapshots deliberately disagree, because they count different populations over different date anchors. For example: | Metric | Dashboard (activity) | Leads Dashboard (cohort) | Why they differ | | - | - | - | - | | Interested | 41 | 35 | Activity in the window vs current state of the inserted cohort | | Interested\_Hot | 17 | 18 | Same reason — different base and time anchor | | Interested\_Warm | 13 | 15 | Same reason | | Connect rate | 63% (of dialed) | 54.4% (of cohort) | Different denominator entirely | This is expected. The numbers are not errors — they're two different questions being answered. *** ## Reading the connect rates "Connected" appears in both views but is measured against a different base each time, so the percentages are not meant to match — and should not be compared directly: * **63%** — Dashboard funnel — of leads *dialed* in the window. * **27%** — Dashboard donut — of individual *attempts*. * **54.4%** — Leads Dashboard — of leads *inserted* in the range. *** ## In short * The **Dashboard** is about **throughput** — what you did. * The **Leads Dashboard** is about **cohort quality** — what you got. * One lead can appear in both: it joins the Leads Dashboard the day it's uploaded and stays in that cohort, and it shows on the Dashboard whichever day it's actually dialed. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.