> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uservox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents

> What are agents and how you can create and try them

## What is an Agent?

Uservox agents are AI-powered voice assistants that can handle inbound and outbound conversations, qualify leads, answer questions, book meetings, and update your CRM — all autonomously.

* Understand intent and context in real time
* Follow configurable conversation flows and guardrails
* Integrate with CRMs and business systems to read/write data
* Provide call summaries, transcripts, and outcomes automatically

## Create an Agent

1. Go to the Dashboard at [https://app.uservox.ai](https://app.uservox.ai)
2. Navigate to Agents and click New Agent
3. Configure basics
   * Name, purpose, default language and voice
   * Knowledge sources (FAQs, product info, website)
4. Define conversation behavior
   * Greeting, qualification questions, fallback behavior
   * CRM fields to capture (e.g., name, email, company, budget)
5. Integrations (optional)
   * Connect your CRM so the agent can read/write lead records
   * Enable calendar or webhooks if needed
6. Save and publish

## Try an Agent

* Test Call: Use the Test/Preview to simulate calls directly in the browser
* Sample Leads: Trigger a sample outbound flow to hear the script
* Monitoring: Review transcripts, outcomes, and captured fields after each test

## Best Practices

* Keep qualification concise (3–5 key questions)
* Add clear success and disqualification criteria
* Set up guardrails for unsupported topics
* Connect your CRM for end-to-end automation