> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uservox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Search, filter, and inspect every call and chat conversation across your project.

## Overview

Every call and chat your agents have is logged as a **conversation** — recording, transcript, extracted variables, tool calls, and tags. The **Conversations** section is where you search and inspect them, independent of any single lead or process.

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## Conversation Search

Open **Conversations** from the top navigation. The search bar accepts free text (it searches transcript text, lead ID, phone, or call SID) or a structured filter.

<img src="https://mintcdn.com/uservox/lLGHeot2wwUS2DWX/images/conversations-search-list.png?fit=max&auto=format&n=lLGHeot2wwUS2DWX&q=85&s=234e15fb167dd415609fadf6b9faeae0" alt="Conversation Search list — call duration, turn count, playback, status, and tags per conversation" width="930" height="770" data-path="images/conversations-search-list.png" />

The **Summary** panel on the right gives project-wide totals for the selected window: Total Conversations, Analyzed Conversations, Average Turns, and Average Duration.

### Filters

Click **Filters** to build a structured query against fields including Lead ID, Call SID, Flow, Disposition, Tags, Tool Call, Duration, Turns, Updated At, Process, and phone.

<img src="https://mintcdn.com/uservox/lLGHeot2wwUS2DWX/images/conversations-filter-fields.png?fit=max&auto=format&n=lLGHeot2wwUS2DWX&q=85&s=f5a904f9525f8246f70051077a42fd23" alt="Conversation Search filter fields" width="590" height="225" data-path="images/conversations-filter-fields.png" />

### Tags

Click **Tags** to filter by automatically-detected conversation issues — useful for quality review without listening to every call:

<img src="https://mintcdn.com/uservox/lLGHeot2wwUS2DWX/images/conversations-tags-filter.png?fit=max&auto=format&n=lLGHeot2wwUS2DWX&q=85&s=f3c2f294ae9f4325bfab69cb10369de5" alt="Filter by Tags — Incomplete Call, AI Missed Turn, Short Disconnected Call, Disconnected Call, Voicemail Detected, AI Unresponsive, One Sided Call, High Negative Sentiment, High Positive Sentiment" width="800" height="305" data-path="images/conversations-tags-filter.png" />

### Sampling

The **More** menu includes **Sampling** shortcuts (Best 1%, Worst 1%, Mixed 1%) to quickly pull a representative sample for review, and **Export CSV** to download the current result set.

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## Conversation Detail

Click into any conversation to open its detail page:

* **Recording & playback** — the call audio, with duration and timestamp.
* **Overview / Conversation Messages tabs** — the Overview tab shows call metadata; Conversation Messages shows the full turn-by-turn transcript, with a **Translate** option.
* **Tool Calls Made** — every tool the agent invoked during the call (e.g. a price lookup), with the time offset it was called at.

<img src="https://mintcdn.com/uservox/lLGHeot2wwUS2DWX/images/conversations-tool-calls.png?fit=max&auto=format&n=lLGHeot2wwUS2DWX&q=85&s=817e71335a7d028dc30f66a6f233cb9e" alt="Tool Calls Made panel on a conversation detail page" width="396" height="139" data-path="images/conversations-tool-calls.png" />

* **Conversation Variables** — every variable extracted from or used in the call (lead fields, dynamic prompt variables, AI-extracted values like `commentSummary` or `nextCallbackReasoning`).
* **Token Usage** — model token consumption for the call.
* **Text Simulator** — replay the conversation against a different agent or model without making a real call.

<Warning>
  Conversation transcripts and variables routinely contain real customer names, phone numbers, and other PII spoken or extracted during the call. Treat conversation detail pages as sensitive — don't screenshot or export them outside your normal data-handling policy.
</Warning>

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## Feedback

To rate a conversation and leave notes for quality review, see [Sharing Feedback on Conversations](/conversations/feedback).

## See Also

* [Sharing Feedback on Conversations](/conversations/feedback)
* [Process Analytics](/essentials/process-analytics) — cohort-level analytics for a process
* [Get Conversation Stats](/api-reference/get-conversation-stats) — the same aggregate metrics via API (raw conversation search is not exposed externally)